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MoT
GD of of Consumer Protection
GD of of Consumer Protection
Curriculum
16 Sections
180 Lessons
10 Weeks
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Collapse all sections
Trade Policy and Economic Research
8
1.0
1- Conducting Research and Analysis on Trade Trends and Economic Impacts
1.1
2- Developing and Advising on Trade Policies and Regulations
1.2
3- Monitoring and Evaluating Trade Agreements and Their Implementations
1.3
4- Trade Policy Advocacy and Communication
1.4
5- Capacity Building and Training
1.5
6- International Collaboration and Networking
1.6
7- Policy Impact Simulation and Scenario Planning
1.7
Case Studies
Introduction to Public Sector Administration
7
2.0
1- Overview of Public Administration
2.1
1-1 Public Administration Definition
2.2
1-2 Scope of Public Administration
2.3
2- Evolution and History of Public Administration
2.4
3- Modern Developments
2.5
4- Roles and Responsibilities of Ministries
2.6
Rest
Governance and Policy-Making
9
3.0
1- Principles of Good Governance
3.1
1-1 Transparency
3.2
1-2 Accountability
3.3
1-3 Integrity
3.4
2- Policy Formulation and Analysis
3.5
2-1 Policy Development Cycle
3.6
2-2 Evidence-Based Policy-Making
3.7
Case Study
3.7
Rest
Public Financial Management
21
4.0
1- Budgeting and Financial Planning
4.1
1-1 Budgeting
4.2
1-2 Financial Planning
4.3
2- Budget Preparation and Approval Process
4.4
2-1 Budget Preparation
4.5
2-2 Budget Approval Process
4.6
3- Types of Budgets
4.7
3-1 Operating Budget
4.8
3-2 Capital Budget
4.9
3-3 Program Budget
4.10
3-4 Performance Budget
4.11
3-5 Zero-Based Budget
4.12
4- Internal Controls and Audit Mechanisms
4.13
4-1 Internal Controls
4.14
4-2 Audit Mechanisms
4.15
4-3 Financial Reporting Standards
4.16
5- Financial Reporting Standards
4.17
5-1 Definition
4.18
5-2 Key Standards
4.19
Case Study
4.19
Rest
Human Resources and Capacity Building
18
5.0
1- Definition
5.1
2- Responsibilities
5.2
2-1 Manage Staffing
5.3
2-2- Employee Records Management
5.4
2-3 Strategic HR Planning
5.5
Case Studies
5.6
3- Training and Development
5.7
3-1 Skills Assessment
5.8
3-2 Training Program
5.9
3-3 Professional Development
5.10
Case Studies
5.11
4- Ensure Capacity Building for Effective Planning and Implementation
5.12
4-1 Strategic HR Planning
5.13
4-2 Performance Management
5.14
4-3 Organizational Development
5.15
4-4 Employee Engagement
5.16
Case Studies
5.16
Rest
Public Service Ethics and Integrity
7
6.0
1- Ethical Standards in Public Service
6.1
1-1 Code of Conduct
6.2
1-2 Conflict of Interest Managemet
6.3
2- Anti-Corruption Strategies
6.4
2-1 Prevention Measures
6.5
2-2 Investigation and Enforcement
6.6
Rest
Leadership and Strategic Management
10
7.0
1- Leadership Skills and Style
7.1
1-1 Leadership Skills
7.2
1-2 Leadership Styles
7.3
2- Decision-Making and Problem-Solving
7.4
2-1 Decision-Making
7.5
2-2 Problem-Solving
7.6
3- Strategic Planning
7.7
3-1 Vision and Mission Development
7.8
3-2 Strategic Goals and Performance Indicators
7.9
Rest
E-Government and Digital Transformation
9
8.0
1- Digital Governance
8.1
2- Components
8.2
3- Policy Framework
8.3
4- Data Management
8.4
5- Data Management
8.5
6- Digital Inclusion
8.6
7- Open Government
8.7
8- Benefits and Challenges of E-Government
8.8
Rest
Public Sector Project Management
21
9.0
1- Project Lifecycl
9.1
1-1 Initiation
9.2
1-2 Planning
9.3
1-3 Execution
9.4
1-4 Monitoring and Controlling
9.5
1-5 Closure
9.6
2- Resource Allocation
9.7
2-1 Definition
9.8
2-2 Resource Planning
9.9
2-3 Budget Allocation
9.10
2-4 Resource Scheduling
9.11
2-5 Optimization
9.12
3- Additional Considerations
9.13
3-1 Risk Management
9.14
3-2 Communication
9.15
3-3 Technology and Tools
9.16
4- Monitoring and Evaluation
9.17
4-1 Performance Measurement
9.18
4-2 Impact Evaluation Techniques
9.19
Case Studies
9.19
Rest
Legal and Regulatory Framework
5
10.0
1- Understanding Public Law
10.1
2- Administrative Law
10.2
3- Regulatory Compliance
10.3
4- Policy and Legislative Drafting
10.4
Rest
Social and Economic Development
13
11.1
1- Development Theories and Practices
11.2
1-1 Modernization Theory
11.3
1-2 Dependency Theory
11.4
1-3 Human Development Approach
11.5
1-4 Sustainable Development
11.6
Practices
11.7
2- Sustainable Development Goals (SDGs)
11.8
2-1 Goals and Targets
11.9
3- Poverty Reduction Strategies
11.10
4- Sectoral Policies: Health, Education, and Infrastructure
11.11
5- Economic Policies and Programs
11.12
Case Studies
11.13
Rest
Crisis Management and Resilience
10
12.1
1- Crisis Response and Management
12.2
1-1 Key Components
12.3
1-2 Crisis Management Phases
12.4
2- Disaster Preparedness
12.5
3- Disaster Response
12.6
4- Continuity Planning
12.7
5- Risk Management
12.8
6- Adaptation Strategies
12.9
Case Studies
12.10
Rest
Public Relations and Communications
18
13.1
1- Definition
13.2
2- Manage the Ministry’s Public Image
13.3
2-1 Brand Management
13.4
2-2 Reputation Management
13.5
2-3 Community Engagement
13.6
Case Studies
13.7
3- Communicate Policies to the Public
13.8
3-1 Policy Announcements
13.9
3-2 Public Awareness Campaigns
13.10
3-3 Feedback Mechanisms
13.11
3-4 Handle Media Relations
13.12
3-5 Press Conferences and Briefings
13.13
3-6 Crisis Communication
13.14
4- Handle Media Relations
13.15
4-1 Media Outreach
13.16
4-2 Press Conferences and Briefings
13.17
4-3 Crisis Communication
13.18
Case Studies
Directorate of Consumer Protection: Enforcing Laws and Regulations to Protect Consumer Rights
17
14.1
1- Understanding Consumer Rights
14.2
1-1 Right to Safety
14.3
1-2 Right to Information
14.4
1-3 Right to Choose
14.5
1-4 Right to Be Heard
14.6
1-5 Right to Redress
14.7
1-6 Right to Consumer Education
14.8
1-7 Right to a Healthy Environment
14.9
Case Studies
14.10
2- Enforcement Activities
14.11
2-1 Legislative Oversight
14.12
2-2 Monitoring and Inspections
14.13
2-3 Investigations
14.14
2-4 Sanctions and Penalties
14.15
3- Enforcement Activities
14.16
Case Studies
14.17
Rest
Managing Complaints and Disputes Between Consumers and Businesses
6
15.0
1- Complaint Handling Process
15.1
2- Follow-up and Enforcement
15.2
3- Consumer Education Programs
15.3
4- Targeted Education
15.4
5- Technology and Innovation
15.4
Case Studies
Dashboard
1
16.0
KPIs
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