What I learn from this course?
This course provided a comprehensive overview of sales and negotiation, covering essential concepts such as understanding the sales process, effective negotiation, and building strong foundations for successful interactions. Through modules on sales techniques, negotiation fundamentals, and preparation strategies, participants gained insights into consultative selling, overcoming objections, and creating win-win solutions. The course also addressed challenging aspects like handling difficult situations and emphasized the crucial role of building long-term relationships, including customer retention techniques and after-sales service. The final module highlighted the importance of continuous improvement through self-reflection, learning from experiences, and staying updated on industry trends to navigate the dynamic landscape of sales and negotiation.
* To find out the content of the course, click on “Curriculum” above.
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Curriculum
- 13 Sections
- 213 Lessons
- 4 Weeks
Expand all sectionsCollapse all sections
- Introduction to Sales and Negotiation3
- Building Strong Foundations3
- Sales Techniques and Strategies25
- 3.01- Building Strong Foundations
- 3.1Product/Service Knowledge
- 3.2Sales Process
- 3.3Time Management
- 3.4Goal Setting
- 3.52- Developing a Sales Mindset
- 3.6Flexible
- 3.7Confidence
- 3.8Adaptability
- 3.9Customer-Centric Focus
- 3.10Continuous Learning
- 3.113- Building Rapport with Customers
- 3.12Active Listening
- 3.13Empathy
- 3.14Authenticity
- 3.15Communication Skills
- 3.16Consistency
- 3.174- Effective Communication Skills in Sales
- 3.18Clarity
- 3.19Persuasion
- 3.20Questioning Skills
- 3.21Body Language
- 3.22Negotiation Skills
- 3.23Case Studies
- 3.23Rest
- Negotiation Fundamentals16
- 4.01- Basics of Negotiation
- 4.1Preparation
- 4.2Communication Skills
- 4.3Flexibility
- 4.4Patience
- 4.5Emotional Intelligence
- 4.62- Types of Negotiation
- 4.7Distributive Negotiation
- 4.8Integrative Negotiation
- 4.93- Identifying and Understanding Stakeholders
- 4.10Key Players
- 4.11Influencers
- 4.12Hidden Stakeholders
- 4.13Understanding Interests
- 4.14Case Studies
- 4.14Rest
- Preparing for Negotiations6
- Effective Communication in Negotiations3
- Closing the Deal25
- 7.01- Closing the Deal
- 7.1Timing is Crucial
- 7.2Clear Communication
- 7.3Assumptive Close
- 7.4Trial Close
- 7.5Alternative Close
- 7.62- Closing Techniques in Sales
- 7.7The Assumptive Close
- 7.8Puppy Dog Close
- 7.9The Now or Never Close
- 7.10The Summary Close
- 7.113- Creating Win-Win Solutions in Negotiations
- 7.12Negotiating for Mutually Beneficial Solutions
- 7.13Active Listening
- 7.14Flexible Problem-Solving
- 7.15Information Sharing
- 7.16Compromise and Trade-offs
- 7.174- Handling Final Objections
- 7.18Negotiating for Mutually Beneficial Solutions
- 7.19Active Listening
- 7.20Flexible Problem-Solving
- 7.21Information Sharing
- 7.22Compromise and Trade-offs
- 7.23Case Studies
- 7.23Rest
- Handling Difficult Situations27
- 8.01- Handling Difficult Situations
- 8.1Stay Calm
- 8.2Active Listening
- 8.3Empathy
- 8.4Problem Solving
- 8.5Effective Communication
- 8.6Seeking Help
- 8.72- Dealing with Price Objections
- 8.8Value Proposition
- 8.9Understanding Objections
- 8.10Flexible Options
- 8.11Show ROI
- 8.12Negotiation Skills
- 8.133- Addressing Customer Concerns
- 8.14Active Listening
- 8.15Prompt Response
- 8.16Transparency
- 8.17Empathy
- 8.18Problem Resolution
- 8.194- Managing Negotiation Deadlocks
- 8.20Take a Break
- 8.21Explore Interests
- 8.22Brainstorm Solutions
- 8.23Mediation
- 8.24Build Relationships
- 8.25Case Studies
- 8.25Rest
- Building Long-Term Relationships48
- 9.11- Understanding your customer’s needs and being a trusted partner
- 9.21-1 Understanding the Customer
- 9.3Truly Understanding the Customer’s Business, Challenges, and Goals
- 9.4Regularly Updating Knowledge About Their Industry
- 9.51-2 Communication is Key
- 9.6Establish Open and Transparent Communication from the Beginning
- 9.7Actively Listen to Their Concerns, Feedback, and Suggestions
- 9.81-3 Customization and Personalization
- 9.9Tailor Your Products or Services to Meet Their Specific Needs
- 9.10Remember Personal Details; It Shows That You Care Beyond the Transaction
- 9.111-4 Reliability and Consistency
- 9.12Deliver on Promises and Be Consistent in Quality and Service
- 9.13Build a Reputation for Reliability and Dependability
- 9.142- Customer retention techniques go hand in hand with relationship building
- 9.152-1 Regular Check-Ins
- 9.16Showcasing Long-Term Commitment
- 9.17Valuing the Relationship Beyond Transactions
- 9.18Opportunities for Upselling and Cross-Selling
- 9.192-2 Customer Feedbac
- 9.20Seek Feedback to Understand How You Can Improve and Meet Evolving Needs
- 9.21Act on Feedback Promptly to Show That You Value Their Opinions
- 9.222-3 Loyalty Programs
- 9.23Rewarding Customer Loyalty
- 9.24Special Offers, Discounts, or Exclusive Access
- 9.25Data Insights and Personalization
- 9.262-4 Educational Content
- 9.27Positioning as an Industry Authority
- 9.28Providing Tangible Value
- 9.29Building Customer Trust
- 9.30Enhancing Customer Engagement
- 9.313- Follow-up and after-sales service are the cherries on top
- 9.323-1 Post-Sale Support
- 9.33Smooth Onboarding Process
- 9.34Post-Sale Support
- 9.35Demonstrating Commitment
- 9.363-2 Regular Follow-Ups
- 9.37Understanding Evolving Needs
- 9.38Proactive Solution Offerings
- 9.39Building Long-Term Relationships
- 9.40Strategic Partnership
- 9.413-3 Surprise and Delight
- 9.42Creating Memorable Experiences
- 9.43Enhancing Customer Loyalty
- 9.44Personalization and Exclusivity
- 9.45Word-of-Mouth Marketing
- 9.46Case Studies
- 9.47More Case Studies
- 9.48Rest
- Introduction to Online Training Courses15
- 10.11- Overview of Online Training
- 10.21-1 Types of Online Training Courses
- 10.31-2 Instructor-Led Online Courses
- 10.41-3 Blended Learning
- 10.51-4 Microlearning
- 10.61-5 Corporate Training
- 10.71-6 Certification Programs
- 10.81-7 Advantages and Challenges of Online Training
- 10.91-8 Current Trends in Online Education
- 10.10Case Studies
- 10.112- Market Analysis and Target Audience
- 10.123- Competitive Landscape
- 10.134- Niche Markets and Specialized Courses
- 10.14Case Studies
- 10.15Rest
- Digital Marketing for Sales Promoters9
- Customer Relationship Management (CRM)9
- 12.01- Overview of CRM Tools and Platforms
- 12.12- Benefits of CRM in Sales
- 12.23- Key Features and Functionalities of CRM Systems
- 12.34- Implementing CRM Strategies
- 12.45- Data Management and Segmentation
- 12.56- Tracking Customer Interactions and Sales Pipeline
- 12.67- Personalized Communication and Follow-Ups
- 12.7Case Studies
- 12.8International Sales Promoter30 Minutes10 Questions
- To effectively sell Tetra Pillars Courses26
- 13.11- Understand the Product Thoroughly
- 13.21-1 Course Content
- 13.31-2 Target Audience
- 13.41-3 Unique Selling Points (USPs)
- 13.51-4 Continuous Improvement
- 13.6Case Studies
- 13.72- Identify and Research Potential Customers
- 13.82-1 Segment the Market
- 13.92-2 Understand Customer Needs
- 13.102-3 Implementation Steps
- 13.11Case Studies
- 13.123- Develop a Strong Sales Pitch
- 13.133-1 Opening Statement
- 13.143-2 Value Proposition
- 13.153-3 Personalization
- 13.163-4 Success Stories
- 13.173-5 Closing Statement
- 13.183-6 Follow-Up
- 13.19Case Studies
- 13.204- Measure and Improve
- 13.214-1 Collecting Feedback
- 13.224-2 Using Analytics
- 13.234-3 Refining Sales Strategies
- 13.24Rest
- 13.25Sales Promoter needs to Take Detailed Notes and Maintain
- 13.26TPs_Sales Promoter40 Minutes8 Questions
One comment
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Tabark mohamed nashat
I have completed this training course. It was really enjoyable and contained a lot of valuable and useful information. However, it has one problem, which is that it repeats the same information a lot. I think this will bore the learner. Only this, but the rest were excellent in all aspects.