How to manage Customer Experience (CEM)?

What I learn from this course?

Upon completing the Customer Experience Management course, you will gain a profound understanding of the pivotal role customer experience plays in contemporary business strategies. The course equips you with the skills to analyze and map customer journeys, enabling you to identify critical touchpoints and tailor experiences for diverse customer segments. You will acquire proficiency in measuring customer satisfaction through metrics like Net Promoter Score and deploying effective strategies for customer retention and loyalty. Moreover, the course will empower you to leverage technology, navigate ethical considerations, and drive innovation in service design to create memorable and impactful customer experiences.

* To find out the content of the course, click on “Curriculum” above.

Please read this before you register or participate in the course:

1. Please use tablet, laptop or desktop computer is better than cell phone because of small screen
2. Watch this video to know how to manage and attend the course, click here
3. Please write your First and Last name correctly, otherwise you will receive an incorrect name on your certificate. Check your Name here Profile
4. To start the course: Click on the “Start Now” button.
5. After that take your exam and fill out the form with your information.
6. When you have completed each lesson, click on “Complete“, otherwise you will not receive a certificate.
7. After you paid the amount, in 72 hours you will get another email to get attend your
   course, please have patient. 
8. In case if you do not get any response, please check your Spam folder and if there is nothing, send us an email to (info@tetra-pillars.com) with mentioning your Full Name and the course Name.
9. After all, please rate the course and we wish that you give us 5 Stars.
10. Please note that you must always be logged in to attend the course.

For any further questions click on  FAQs