What I learn from this course?
Upon completing a Supermarket Management course, students gain a thorough understanding of retail fundamentals, including store layout, inventory control, and pricing strategies. They develop essential skills in supply chain management, learning how to build and maintain effective relationships with suppliers and optimize logistics. Customer service expertise is honed, emphasizing the importance of creating positive shopping experiences and handling customer interactions effectively. Additionally, students acquire financial management skills, enabling them to budget, analyze profits and losses, and make informed decisions crucial for successful supermarket operations.
* To find out the content of the course, click on “Curriculum” above.
Please read this before you register or participate in the course:
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- To start the course: Click on the “Start Now” button.
- After that take your exam and fill out the form with your information.
- When you have completed each lesson, click on “Complete“, otherwise you will not receive a certificate.
- After you paid the amount, in 72 hours you will get another email to get attend your
course, please have patient. - In case if you do not get any response, please check your Spam folder and if there is nothing, send us an email to (info@tetra-pillars.com) with mentioning your Full Name and the course Name.
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For any further questions click on FAQs
Curriculum
- 8 Sections
- 141 Lessons
- 10 Weeks
- Introduction to Supermarket Management17
- 1.11- Overview of the Supermarket Industry
- 1.2Diverse Product Range
- 1.3Self-Service Model
- 1.4Supply Chain Integration
- 1.5Customer Convenience
- 1.6Competitive Pricing
- 1.72- Role and Responsibilities of a Supermarket Manager
- 1.8Staff Management
- 1.9Inventory Management
- 1.10Financial Management
- 1.11Customer Service
- 1.12Compliance and Safety
- 1.13Marketing and Promotions
- 1.14Vendor Relations
- 1.15Strategic Planning
- 1.16Case Studies
- 1.17Rest
- Retail Basics21
- 2.01- Retailing Concepts and Theories
- 2.1Customer Centricity
- 2.2Merchandising
- 2.3Retail Mix (7 Ps)
- 2.4Retail Life Cycle
- 2.5Multi-Channel Retailing
- 2.6Retail Branding
- 2.7Category Management
- 2.8Retail Atmospherics
- 2.92- Types of Retail Formats and Their Differences
- 2.10Department Stores
- 2.11Supermarkets
- 2.12Hypermarkets
- 2.13Discount Stores
- 2.14Convenience Stores
- 2.15Specialty Stores
- 2.16Outlet Stores
- 2.17E-commerce/Retailers
- 2.18Pop-Up Stores
- 2.19Exercises
- 2.19Rest
- Store Operations5
- Supply Chain Management22
- 4.01- Understanding the Supply Chain in the Context of Supermarkets
- 4.1Supplier Engagement
- 4.2Ordering and Procurement
- 4.3Distribution Centers
- 4.4Transportation
- 4.5Store Operations
- 4.6Customer Transactions
- 4.72- Supplier Relationships and Negotiations
- 4.8Supplier Selection
- 4.9Contract Negotiations
- 4.10Communication
- 4.11Collaborative Planning
- 4.12Quality Control
- 4.133- Logistics and Distribution
- 4.14Distribution Network
- 4.15Transportation Management
- 4.16Warehousing
- 4.17Order Fulfillment
- 4.18Reverse Logistics
- 4.19Technology Integration
- 4.20Exercises
- 4.21Rest
- Customer Service and Experience26
- 5.11- Importance of Customer Service in Retail
- 5.2Customer Retention
- 5.3Brand Image
- 5.4Competitive Advantage
- 5.5Increased Sales
- 5.6Customer Loyalty
- 5.72- Strategies for Enhancing Customer Experience
- 5.8Training and Empowering Staff
- 5.9Personalized Customer Interactions
- 5.10Efficient Store Layout
- 5.11Digital Integration
- 5.12Customer Feedback Systems
- 5.13Communication Channels
- 5.14Incentives and Rewards Programs
- 5.15Quality Assurance
- 5.163- Handling Customer Complaints and Feedback
- 5.17Active Listening
- 5.18Prompt Response
- 5.19Problem Resolution
- 5.20Empower Frontline Staff
- 5.21Learn and Improve
- 5.22Transparency
- 5.23Follow-Up
- 5.24Training Staff on Conflict Resolution
- 5.25Exercises
- 5.26Rest
- Human Resource Management17
- 6.01- Recruitment and Training of Staff
- 6.1Recruitment
- 6.2Training
- 6.32- Staff Scheduling and Performance Management
- 6.4Staff Scheduling
- 6.5Performance Management
- 6.63- Employee Motivation and Retention Strategies
- 6.7Recognition and Rewards
- 6.8Career Development Opportunities
- 6.9Work-Life Balance
- 6.10Health and Wellness Programs
- 6.11Team Building and Company Culture
- 6.12Communication and Feedback
- 6.13Competitive Compensation and Benefits
- 6.14Employee Engagement
- 6.15Exercises
- 6.15Rest
- Financial Management21
- 7.01- Budgeting and Financial Planning
- 7.1Sales Forecasting
- 7.2Expense Budgeting
- 7.3Capital Budgeting
- 7.4Financial Planning
- 7.52- Profit and Loss Analysis
- 7.6Revenue Analysis
- 7.7Cost of Goods Sold (COGS)
- 7.8Gross Profit Margin
- 7.9Operating Expenses
- 7.10Net Profit Analysis
- 7.11Return on Investment (ROI)
- 7.123- Cash Flow Management and Forecasting
- 7.13Cash Flow Forecasting
- 7.14Working Capital Management
- 7.15Cost Reduction Strategies
- 7.16Emergency Fund
- 7.17Debt Management
- 7.18Investment in Technology
- 7.19Exercises
- 7.19Rest
- Marketing and Merchandising12
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