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Manag.
How To Become More Professional In Managing Supermarket?
How To Become More Professional In Managing Supermarket?
Curriculum
8 Sections
141 Lessons
10 Weeks
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Introduction to Supermarket Management
17
1.1
1- Overview of the Supermarket Industry
1.2
Diverse Product Range
1.3
Self-Service Model
1.4
Supply Chain Integration
1.5
Customer Convenience
1.6
Competitive Pricing
1.7
2- Role and Responsibilities of a Supermarket Manager
1.8
Staff Management
1.9
Inventory Management
1.10
Financial Management
1.11
Customer Service
1.12
Compliance and Safety
1.13
Marketing and Promotions
1.14
Vendor Relations
1.15
Strategic Planning
1.16
Case Studies
1.17
Rest
Retail Basics
21
2.0
1- Retailing Concepts and Theories
2.1
Customer Centricity
2.2
Merchandising
2.3
Retail Mix (7 Ps)
2.4
Retail Life Cycle
2.5
Multi-Channel Retailing
2.6
Retail Branding
2.7
Category Management
2.8
Retail Atmospherics
2.9
2- Types of Retail Formats and Their Differences
2.10
Department Stores
2.11
Supermarkets
2.12
Hypermarkets
2.13
Discount Stores
2.14
Convenience Stores
2.15
Specialty Stores
2.16
Outlet Stores
2.17
E-commerce/Retailers
2.18
Pop-Up Stores
2.19
Exercises
2.19
Rest
Store Operations
5
3.1
1- Store Operations
3.2
Store Layout and Design
3.3
Inventory Management and Stock Control
3.4
Pricing Strategies and Promotions
3.5
Point-of-Sale (POS) Systems and Technology
Supply Chain Management
22
4.0
1- Understanding the Supply Chain in the Context of Supermarkets
4.1
Supplier Engagement
4.2
Ordering and Procurement
4.3
Distribution Centers
4.4
Transportation
4.5
Store Operations
4.6
Customer Transactions
4.7
2- Supplier Relationships and Negotiations
4.8
Supplier Selection
4.9
Contract Negotiations
4.10
Communication
4.11
Collaborative Planning
4.12
Quality Control
4.13
3- Logistics and Distribution
4.14
Distribution Network
4.15
Transportation Management
4.16
Warehousing
4.17
Order Fulfillment
4.18
Reverse Logistics
4.19
Technology Integration
4.20
Exercises
4.21
Rest
Customer Service and Experience
26
5.1
1- Importance of Customer Service in Retail
5.2
Customer Retention
5.3
Brand Image
5.4
Competitive Advantage
5.5
Increased Sales
5.6
Customer Loyalty
5.7
2- Strategies for Enhancing Customer Experience
5.8
Training and Empowering Staff
5.9
Personalized Customer Interactions
5.10
Efficient Store Layout
5.11
Digital Integration
5.12
Customer Feedback Systems
5.13
Communication Channels
5.14
Incentives and Rewards Programs
5.15
Quality Assurance
5.16
3- Handling Customer Complaints and Feedback
5.17
Active Listening
5.18
Prompt Response
5.19
Problem Resolution
5.20
Empower Frontline Staff
5.21
Learn and Improve
5.22
Transparency
5.23
Follow-Up
5.24
Training Staff on Conflict Resolution
5.25
Exercises
5.26
Rest
Human Resource Management
17
6.0
1- Recruitment and Training of Staff
6.1
Recruitment
6.2
Training
6.3
2- Staff Scheduling and Performance Management
6.4
Staff Scheduling
6.5
Performance Management
6.6
3- Employee Motivation and Retention Strategies
6.7
Recognition and Rewards
6.8
Career Development Opportunities
6.9
Work-Life Balance
6.10
Health and Wellness Programs
6.11
Team Building and Company Culture
6.12
Communication and Feedback
6.13
Competitive Compensation and Benefits
6.14
Employee Engagement
6.15
Exercises
6.15
Rest
Financial Management
21
7.0
1- Budgeting and Financial Planning
7.1
Sales Forecasting
7.2
Expense Budgeting
7.3
Capital Budgeting
7.4
Financial Planning
7.5
2- Profit and Loss Analysis
7.6
Revenue Analysis
7.7
Cost of Goods Sold (COGS)
7.8
Gross Profit Margin
7.9
Operating Expenses
7.10
Net Profit Analysis
7.11
Return on Investment (ROI)
7.12
3- Cash Flow Management and Forecasting
7.13
Cash Flow Forecasting
7.14
Working Capital Management
7.15
Cost Reduction Strategies
7.16
Emergency Fund
7.17
Debt Management
7.18
Investment in Technology
7.19
Exercises
7.19
Rest
Marketing and Merchandising
12
8.0
1- Marketing Strategies for Supermarkets
8.1
Targeted Advertising
8.2
Loyalty Programs
8.3
In-Store Promotions
8.4
Digital Marketing
8.5
Community Engagement
8.6
Mobile Apps and Geotargeting
8.7
Cross-Promotions
8.8
Exercises
8.9
Rest
8.10
Exam
8.11
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