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Sales
How to be become professional in Sales and Negotiation Skills?
How to be become professional in Sales and Negotiation Skills?
Curriculum
9 Sections
153 Lessons
10 Weeks
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Introduction to Sales and Negotiation
3
1.1
Introduction to Sales
1.2
Understanding the Sales Process
1.3
Key Differences Between Sales and Negotiation
Building Strong Foundations
3
2.1
1- Developing a Sales Mindset
2.2
Building Rapport with Customers
2.3
Effective Communication Skills in Sales
Sales Techniques and Strategies
25
3.1
1- Building Strong Foundations
3.2
Product/Service Knowledge
3.3
Sales Process
3.4
Time Management
3.5
Goal Setting
3.6
2- Developing a Sales Mindset
3.7
Resilience
3.8
Confidence
3.9
Adaptability
3.10
Customer-Centric Focus
3.11
Continuous Learning
3.12
3- Building Rapport with Customers
3.13
Active Listening
3.14
Empathy
3.15
Authenticity
3.16
Communication Skills
3.17
Consistency
3.18
4- Effective Communication Skills in Sales
3.19
Clarity
3.20
Persuasion
3.21
Questioning Skills
3.22
Body Language
3.23
Negotiation Skills
3.24
Case Studies
3.25
Rest
Negotiation Fundamentals
16
4.1
1- Basics of Negotiation
4.2
Preparation
4.3
Communication Skills
4.4
Flexibility
4.5
Patience
4.6
Emotional Intelligence
4.7
2- Types of Negotiation
4.8
Distributive Negotiation
4.9
Integrative Negotiation
4.10
3- Identifying and Understanding Stakeholders
4.11
Key Players
4.12
Influencers
4.13
Hidden Stakeholders
4.14
Understanding Interests
4.15
Case Studies
4.16
Rest
Preparing for Negotiations
3
5.1
Setting Objectives and Goals
5.2
Researching and Understanding the Other Party
5.3
Creating a Negotiation Plan
Effective Communication in Negotiations
3
6.1
Verbal and Non-Verbal Communication Skills
6.2
Active Listening Techniques
6.3
Managing Emotions in Negotiations
Closing the Deal
25
7.1
1- Closing the Deal
7.2
Timing is Crucial
7.3
Clear Communication
7.4
Assumptive Close
7.5
Trial Close
7.6
Alternative Close
7.7
2- Closing Techniques in Sales
7.8
The Assumptive Close
7.9
Puppy Dog Close
7.10
The Now or Never Close
7.11
The Summary Close
7.12
3- Creating Win-Win Solutions in Negotiations
7.13
Negotiating for Mutually Beneficial Solutions
7.14
Active Listening
7.15
Flexible Problem-Solving
7.16
Information Sharing
7.17
Compromise and Trade-offs
7.18
4- Handling Final Objections
7.19
Negotiating for Mutually Beneficial Solutions
7.20
Active Listening
7.21
Flexible Problem-Solving
7.22
Information Sharing
7.23
Compromise and Trade-offs
7.24
Case Studies
7.25
Rest
Handling Difficult Situations
27
8.1
1- Handling Difficult Situations
8.2
Stay Calm
8.3
Active Listening
8.4
Empathy
8.5
Problem Solving
8.6
Effective Communication
8.7
Seeking Help
8.8
2- Dealing with Price Objections
8.9
Value Proposition
8.10
Understanding Objections
8.11
Flexible Options
8.12
Show ROI
8.13
Negotiation Skills
8.14
3- Addressing Customer Concerns
8.15
Active Listening
8.16
Prompt Response
8.17
Transparency
8.18
Empathy
8.19
Problem Resolution
8.20
4- Managing Negotiation Deadlocks
8.21
Take a Break
8.22
Explore Interests
8.23
Brainstorm Solutions:
8.24
Mediation
8.25
Build Relationships
8.26
Case Studies
8.27
Rest
Building Long-Term Relationships
49
9.1
1- Understanding your customer’s needs and being a trusted partner
9.2
1-1 Understanding the Customer
9.3
Truly Understanding the Customer’s Business, Challenges, and Goals
9.4
Regularly Updating Knowledge About Their Industry
9.5
1-2 Communication is Key
9.6
Establish Open and Transparent Communication from the Beginning
9.7
Actively Listen to Their Concerns, Feedback, and Suggestions
9.8
1-3 Customization and Personalization
9.9
Tailor Your Products or Services to Meet Their Specific Needs
9.10
Remember Personal Details; It Shows That You Care Beyond the Transaction
9.11
1-4 Reliability and Consistency
9.12
Deliver on Promises and Be Consistent in Quality and Service
9.13
Build a Reputation for Reliability and Dependability
9.14
2- Customer retention techniques go hand in hand with relationship building
9.15
2-1 Regular Check-Ins
9.16
Showcasing Long-Term Commitment
9.17
Valuing the Relationship Beyond Transactions
9.18
Opportunities for Upselling and Cross-Selling
9.19
2-2 Customer Feedback
9.20
Seek Feedback to Understand How You Can Improve and Meet Evolving Needs
9.21
Act on Feedback Promptly to Show That You Value Their Opinions
9.22
2-3 Loyalty Programs
9.23
Rewarding Customer Loyalty
9.24
Special Offers, Discounts, or Exclusive Access
9.25
Data Insights and Personalization
9.26
2-4 Educational Content
9.27
Positioning as an Industry Authority
9.28
Providing Tangible Value
9.29
Building Customer Trust
9.30
Enhancing Customer Engagement
9.31
3- Follow-up and after-sales service are the cherries on top
9.32
3-1 Post-Sale Support
9.33
Smooth Onboarding Process
9.34
Post-Sale Support
9.35
Demonstrating Commitment
9.36
3-2 Regular Follow-Ups
9.37
Understanding Evolving Needs
9.38
Proactive Solution Offerings
9.39
Building Long-Term Relationships
9.40
Strategic Partnership
9.41
3-3 Surprise and Delight
9.42
Creating Memorable Experiences
9.43
Enhancing Customer Loyalty
9.44
Personalization and Exclusivity
9.45
Word-of-Mouth Marketing
9.46
Case Studies
9.47
More Case Studies
9.48
Rest
9.49
Sales and Negotiation
30 Minutes
10 Questions
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