Curriculum
- 13 Sections
- 106 Lessons
- 10 Weeks
- Fundamental Of Marketing1
- Foundations of Marketing Communications2
- Branding in Marketing Communications7
- Customer Communications Theory5
- Customer Relationship Management (CRM) in Marketing Communications6
- Understanding Customer Psychology and Buyer Behavior6
- Customer Segmentation18
- 7.11- Customer Segmentation
- 7.2Data Collection
- 7.3Segmentation Criteria
- 7.4Segmentation Models
- 7.5Customer Profiling
- 7.62- Tailoring Experiences
- 7.7Content Customization
- 7.8Communication Channels
- 7.9Promotions and Offers
- 7.10User Experience (UX) Design
- 7.113- Personalization Strategies
- 7.12Data-Driven Insights
- 7.13Dynamic Content
- 7.14Personalized Recommendations
- 7.15Behavioral Triggers
- 7.16Feedback and Surveys
- 7.17Case Studies
- 7.18Rest
- Measuring Customer Satisfaction10
- Customer Loyalty and Retention17
- 9.11- Building Customer Loyalty
- 9.2Exceptional Customer Service
- 9.3Personalization
- 9.4Reward Programs
- 9.5Consistent Branding
- 9.6Community Engagement
- 9.7Quality Products/Services
- 9.8Feedback and Improvement
- 9.92- Strategies for Customer Retention
- 9.10Regular Communication
- 9.11Surprise and Delight
- 9.12Customer Education
- 9.13Proactive Issue Resolution
- 9.14Multi-Channel Presence
- 9.153- Customer Lifetime Value (CLV)
- 9.16Case Studies
- 9.17Rest
- Omni-channel Customer Experience3
- Technology in CEM5
- Employee Engagement and Training5
- Complaint Handling and Service Recovery21
- 13.11- Strategies for Managing Customer Complaints
- 13.2Listen Actively
- 13.3Provide a Convenient Channel for Complaints
- 13.4Timely Response
- 13.5Document and Analyze
- 13.6Empower Frontline Staff
- 13.7Establish Clear Policies
- 13.82- Service Recovery Best Practices
- 13.9Apologize Sincerely
- 13.10Offer Solutions
- 13.11Compensate Appropriately
- 13.12Follow-Up
- 13.133- Turning Negative Experiences into Positive Ones
- 13.14Personalized Engagement
- 13.15Learn from Feedback
- 13.16Implement Changes
- 13.17Build Long-Term Relationships
- 13.18Case Studies
- 13.19Rest
- 13.20Exam
- 13.21Contact Form
The Branding Process
- Strategic Development: Outline the steps involved in the strategic development of a brand.
- Implementation: Discuss strategies for effectively implementing and managing a brand.
Developing a brand strategy is a critical component of a company’s overall strategic planning. It involves a systematic process to define and position the brand effectively. Here are the key steps in the strategic development of a brand:
1. Market Research:
- Purpose: Understand the market, target audience, competitors, and industry trends.
- Activities:
- Conduct market analysis.
- Identify target demographics and psychographics.
- Analyze competitor strengths and weaknesses.
2. Brand Purpose and Values:
- Purpose: Define the brand’s reason for existence and the values it stands for.
- Activities:
- Establish the brand’s mission and vision.
- Define core values that resonate with the target audience.
3. Brand Positioning:
- Purpose: Determine the unique space the brand occupies in the minds of consumers.
- Activities:
- Identify competitive advantages.
- Develop a unique value proposition.
- Position the brand relative to competitors.
4. Brand Architecture:
- Purpose: Define the brand’s structure, including sub-brands and product lines.
- Activities:
- Design a brand hierarchy.
- Determine relationships between sub-brands.
5. Brand Personality:
- Purpose: Humanize the brand by assigning personality traits.
- Activities:
- Define brand characteristics (e.g., friendly, innovative, reliable).
- Create a brand persona that resonates with the target audience.
6. Brand Identity:
- Purpose: Develop visual and verbal elements that represent the brand.
- Activities:
- Design a memorable logo.
- Choose brand colors and typography.
- Create a consistent brand voice and messaging.
7. Brand Extensions:
- Purpose: Explore opportunities to expand the brand into new products or markets.
- Activities:
- Assess market demand for extensions.
- Ensure new offerings align with the core brand.
8. Brand Metrics:
- Purpose: Establish key performance indicators (KPIs) to measure brand success.
- Activities:
- Define metrics such as brand awareness, customer loyalty, and brand equity.
- Implement tools for tracking and measuring brand performance.
How to become a Brand Manager?
10 WeeksExpert206 Lessons0 Quizzes15 StudentsThis course covers essential modules, including an introduction to brand concepts, strategy development, brand identity creation, and understanding brand equity. It explores key areas such as brand communication, consumer behavior, brand extension, and innovation. The course also addresses metrics, global brand management, crisis response, legal and ethical considerations, and digital branding. Practical application is emphasized through case studies and projects.
€300.00How to become a Marketing Researcher?
10 WeeksExpert89 Lessons0 Quizzes16 StudentsThis course is for honing skills that are fundamental to making informed business decisions. Learn to design and conduct research studies, gaining insights into consumer preferences, market trends, and competitive landscapes. Acquire proficiency in data analysis tools and techniques to extract meaningful information, enabling strategic and data-driven marketing initiatives. By mastering marketing research, you'll enhance your ability to identify opportunities, mitigate risks, and contribute to the overall success of marketing campaigns and business strategies.
€400.00
