Curriculum
- 8 Sections
- 141 Lessons
- 10 Weeks
Expand all sectionsCollapse all sections
- Introduction to Supermarket Management17
- 1.11- Overview of the Supermarket Industry
- 1.2Diverse Product Range
- 1.3Self-Service Model
- 1.4Supply Chain Integration
- 1.5Customer Convenience
- 1.6Competitive Pricing
- 1.72- Role and Responsibilities of a Supermarket Manager
- 1.8Staff Management
- 1.9Inventory Management
- 1.10Financial Management
- 1.11Customer Service
- 1.12Compliance and Safety
- 1.13Marketing and Promotions
- 1.14Vendor Relations
- 1.15Strategic Planning
- 1.16Case Studies
- 1.17Rest
- Retail Basics21
- 2.11- Retailing Concepts and Theories
- 2.2Customer Centricity
- 2.3Merchandising
- 2.4Retail Mix (7 Ps)
- 2.5Retail Life Cycle
- 2.6Multi-Channel Retailing
- 2.7Retail Branding
- 2.8Category Management
- 2.9Retail Atmospherics
- 2.102- Types of Retail Formats and Their Differences
- 2.11Department Stores
- 2.12Supermarkets
- 2.13Hypermarkets
- 2.14Discount Stores
- 2.15Convenience Stores
- 2.16Specialty Stores
- 2.17Outlet Stores
- 2.18E-commerce/Retailers
- 2.19Pop-Up Stores
- 2.20Exercises
- 2.21Rest
- Store Operations5
- Supply Chain Management22
- 4.11- Understanding the Supply Chain in the Context of Supermarkets
- 4.2Supplier Engagement
- 4.3Ordering and Procurement
- 4.4Distribution Centers
- 4.5Transportation
- 4.6Store Operations
- 4.7Customer Transactions
- 4.82- Supplier Relationships and Negotiations
- 4.9Supplier Selection
- 4.10Contract Negotiations
- 4.11Communication
- 4.12Collaborative Planning
- 4.13Quality Control
- 4.143- Logistics and Distribution
- 4.15Distribution Network
- 4.16Transportation Management
- 4.17Warehousing
- 4.18Order Fulfillment
- 4.19Reverse Logistics
- 4.20Technology Integration
- 4.21Exercises
- 4.22Rest
- Customer Service and Experience26
- 5.11- Importance of Customer Service in Retail
- 5.2Customer Retention
- 5.3Brand Image
- 5.4Competitive Advantage
- 5.5Increased Sales
- 5.6Customer Loyalty
- 5.72- Strategies for Enhancing Customer Experience
- 5.8Training and Empowering Staff
- 5.9Personalized Customer Interactions
- 5.10Efficient Store Layout
- 5.11Digital Integration
- 5.12Customer Feedback Systems
- 5.13Communication Channels
- 5.14Incentives and Rewards Programs
- 5.15Quality Assurance
- 5.163- Handling Customer Complaints and Feedback
- 5.17Active Listening
- 5.18Prompt Response
- 5.19Problem Resolution
- 5.20Empower Frontline Staff
- 5.21Learn and Improve
- 5.22Transparency
- 5.23Follow-Up
- 5.24Training Staff on Conflict Resolution
- 5.25Exercises
- 5.26Rest
- Human Resource Management17
- 6.11- Recruitment and Training of Staff
- 6.2Recruitment
- 6.3Training
- 6.42- Staff Scheduling and Performance Management
- 6.5Staff Scheduling
- 6.6Performance Management
- 6.73- Employee Motivation and Retention Strategies
- 6.8Recognition and Rewards
- 6.9Career Development Opportunities
- 6.10Work-Life Balance
- 6.11Health and Wellness Programs
- 6.12Team Building and Company Culture
- 6.13Communication and Feedback
- 6.14Competitive Compensation and Benefits
- 6.15Employee Engagement
- 6.16Exercises
- 6.17Rest
- Financial Management21
- 7.11- Budgeting and Financial Planning
- 7.2Sales Forecasting
- 7.3Expense Budgeting
- 7.4Capital Budgeting
- 7.5Financial Planning
- 7.62- Profit and Loss Analysis
- 7.7Revenue Analysis
- 7.8Cost of Goods Sold (COGS)
- 7.9Gross Profit Margin
- 7.10Operating Expenses
- 7.11Net Profit Analysis
- 7.12Return on Investment (ROI)
- 7.133- Cash Flow Management and Forecasting
- 7.14Cash Flow Forecasting
- 7.15Working Capital Management
- 7.16Cost Reduction Strategies
- 7.17Emergency Fund
- 7.18Debt Management
- 7.19Investment in Technology
- 7.20Rest
- 7.21Exercises
- Marketing and Merchandising12