Curriculum
- 12 Sections
- 194 Lessons
- 10 Weeks
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- Introduction to Sales3
- Negotiation in Sales16
- 2.11- Basics of Negotiation
- 2.2Preparation
- 2.3Communication Skills
- 2.4Flexibility
- 2.5Patience
- 2.6Emotional Intelligence
- 2.72- Types of Negotiation
- 2.8Distributive Negotiation
- 2.9Integrative Negotiation
- 2.103- Identifying and Understanding Stakeholders
- 2.11Key Players
- 2.12Influencers
- 2.13Hidden Stakeholders
- 2.14Understanding Interests
- 2.15RestCopy
- 2.16Case Studies
- Deal With Difficult Situations27
- 3.11- Handling Difficult Situations
- 3.2Stay Calm
- 3.3Active Listening
- 3.4Empathy
- 3.5Problem Solving
- 3.6Effective Communication
- 3.7Seeking Help
- 3.82- Dealing with Price Objections
- 3.9Value PropositionCopy
- 3.10Understanding Objections
- 3.11Flexible Options
- 3.12Show ROI
- 3.13Negotiation Skills:Copy
- 3.143- Addressing Customer ConcernsCopy
- 3.15Active ListeningCopy
- 3.16Prompt ResponseCopy
- 3.17TransparencyCopy
- 3.18EmpathyCopy
- 3.19Problem ResolutionCopy
- 3.204- Managing Negotiation DeadlocksCopy
- 3.21Take a BreakCopy
- 3.22Explore InterestsCopy
- 3.23Brainstorm Solutions:Copy
- 3.24MediationCopy
- 3.25Build RelationshipsCopy
- 3.26Case StudiesCopy
- 3.27RestCopy
- Long-Term Relationships with Consumers and Customers49
- 4.11- Understanding your customer’s needs and being a trusted partner
- 4.21-1 Understanding the Customer
- 4.3Truly Understanding the Customer’s Business, Challenges, and Goals
- 4.4Regularly Updating Knowledge About Their Industry
- 4.51-2 Communication is Key
- 4.6Establish Open and Transparent Communication from the Beginning
- 4.7Actively Listen to Their Concerns, Feedback, and Suggestions
- 4.8Tailor Your Products or Services to Meet Their Specific Needs
- 4.91-3 Customization and Personalization
- 4.10Remember Personal Details; It Shows That You Care Beyond the Transaction
- 4.11Deliver on Promises and Be Consistent in Quality and Service
- 4.12Build a Reputation for Reliability and Dependability
- 4.131-4 Reliability and Consistency
- 4.142- Customer retention techniques go hand in hand with relationship building
- 4.15Showcasing Long-Term Commitment
- 4.16Valuing the Relationship Beyond Transactions
- 4.17Opportunities for Upselling and Cross-Selling
- 4.182-1 Regular Check-Ins
- 4.19Seek Feedback to Understand How You Can Improve and Meet Evolving Needs
- 4.20Act on Feedback Promptly to Show That You Value Their Opinions
- 4.21Rewarding Customer Loyalty
- 4.22Special Offers, Discounts, or Exclusive Access
- 4.232-2 Customer Feedback
- 4.24Data Insights and Personalization
- 4.25Positioning as an Industry Authority
- 4.26Providing Tangible Value
- 4.272-3 Loyalty Programs
- 4.28Building Customer Trust
- 4.29Enhancing Customer Engagement
- 4.303- Follow-up and after-sales service are the cherries on top
- 4.31Smooth Onboarding Process
- 4.322-4 Educational Content
- 4.33Post-Sale Support
- 4.34Demonstrating Commitment
- 4.35Understanding Evolving Needs
- 4.36Proactive Solution Offerings
- 4.37Building Long-Term Relationships
- 4.38Strategic Partnership
- 4.393-1 Post-Sale Support
- 4.40Creating Memorable Experiences
- 4.41Enhancing Customer Loyalty
- 4.42Personalization and Exclusivity
- 4.43Word-of-Mouth Marketing
- 4.443-2 Regular Follow-Ups
- 4.45Case Studies
- 4.463-3 Surprise and Delight
- 4.47Rest
- 4.48Exam
- 4.49Contact Form
- Introduction to Sales Psychology2
- Understanding Buyer Behavior19
- 6.11- Decision-Making Processes in Buyers
- 6.2Recognition of Need
- 6.3Information Search
- 6.4Evaluation of Alternatives
- 6.5Purchase Decision
- 6.6Post-Purchase Evaluation
- 6.72- Factors Influencing Purchasing Decisions
- 6.8Personal Factors
- 6.9Psychological Factors
- 6.10Social Factors
- 6.11Situation Factors
- 6.123- Psychological Triggers in Buying Behavior
- 6.13Emotional Triggers
- 6.14Scarcity and Urgency
- 6.15Social Proof
- 6.16Authority and Trust
- 6.17Cognitive Biases
- 6.18Rest
- 6.19Case Studies
- Communication and Persuasion in Negotiations5
- Emotional Intelligence in Sales5
- Sales Techniques and Strategies25
- 9.11- Building Strong Foundations
- 9.2Product/Service Knowledge
- 9.3Sales Process
- 9.4Time Management
- 9.5Goal Setting
- 9.62- Developing a Sales Mindset
- 9.7Resilience
- 9.8Confidence
- 9.9Adaptability
- 9.10Customer-Centric Focus
- 9.11Continuous Learning
- 9.123- Building Rapport with Customers
- 9.13Active Listening
- 9.14Empathy
- 9.15Authenticity
- 9.16Communication Skills
- 9.17Consistency
- 9.184- Effective Communication Skills in Sales
- 9.19Clarity
- 9.20Persuasion
- 9.21Questioning Skills
- 9.22Body Language
- 9.23Negotiation Skills
- 9.24Rest
- 9.25Case Studies
- Building Strong Foundations13
- 10.11- Developing a Sales Mindset
- 10.2Building Rapport with Customers
- 10.3Effective Communication Skills in Sales
- 10.42- Building Rapport with Customers
- 10.5Active Listening
- 10.6Empathy
- 10.7Authenticity
- 10.83- Effective Communication Skills in Sales
- 10.9Clarity
- 10.10Persuasion
- 10.11Adaptability
- 10.12Case Studies
- 10.13Rest
- Preparing for Negotiations3
- Closing the Deal27
- 12.11- Closing the Deal
- 12.2Timing is Crucial
- 12.3Clear Communication
- 12.4Assumptive Close
- 12.5Trial Close
- 12.6Alternative Close
- 12.72- Closing Techniques in Sales
- 12.8The Assumptive Close
- 12.9Puppy Dog Close
- 12.10The Now or Never Close
- 12.11The Summary Close
- 12.123- Creating Win-Win Solutions in Negotiations
- 12.13Negotiating for Mutually Beneficial Solutions
- 12.14Active Listening
- 12.15Flexible Problem-Solving
- 12.16Information Sharing
- 12.17Compromise and Trade-offs
- 12.184- Handling Final Objections
- 12.19Negotiating for Mutually Beneficial Solutions
- 12.20Active Listening
- 12.21Flexible Problem-Solving
- 12.22Information Sharing
- 12.23Compromise and Trade-offs
- 12.24Case Studies
- 12.25Rest
- 12.26Exam
- 12.27Contact Form