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Sales Representative

Sales Representative

Welcome to your Customer Relationship Exam

You only have 30 minutes to answer the questions and you have two chances to answer.

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1. 
What should organizations consider when adapting CRM strategies for global markets?

2. 
Why is analyzing CRM case studies important?

3. 
What is the primary objective of aligning CRM with overall business goals?

4. 
What is a key aspect of establishing processes for ongoing CRM improvement?

5. 
What is a key purpose of using KPIs in CRM?

6. 
What is the goal of omni-channel integration in CRM?

7. 
What is the main goal of cross-selling in CRM?

8. 
Which type of analytics is used to predict future customer behavior?

9. 
What is a key element of effective customer retention programs?

10. 
What does customer journey mapping help organizations understand?

11. 
Why is understanding privacy laws important in CRM?

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